Privacy Policy

Solène ("Solène", "we", "us") operates solenebar.com and sells a cosmetic cleansing bar directly to customers. This policy explains what information we collect, how we use it, and the choices you have. You can reach us any time at hello@solenebar.com.

Information you give us: your name, email address, shipping and billing address, phone number (if provided), and the contents of any message you send us.

Payment information: payments are processed by Stripe. We do not see or store your full card number — Stripe handles it under its own security standards.

Information collected automatically: when you visit the site we and our analytics and advertising partners may collect device, browser, and usage data through cookies and similar technologies, including pages viewed and how you arrived.

To process and ship your orders and provide customer service.

To send you emails you have asked for, such as our newsletter and order updates. You can unsubscribe from marketing email at any time using the link in any message.

To understand how the site is used and to improve it, and to measure and serve advertising.

To meet legal, tax, and accounting obligations and to prevent fraud.

Service providers who work on our behalf: Stripe (payments), our email and marketing platform, shipping carriers, and analytics and advertising providers such as Google and Meta. Each receives only what it needs to perform its function.

We do not sell your personal information for money. Some sharing with advertising partners may be considered a "sale" or "sharing" under certain state laws — you can opt out as described below.

We may disclose information if required by law or to protect our rights.

We use cookies and similar technologies for essential site function, analytics, and advertising. You can control cookies through your browser settings. Opting out of analytics or advertising cookies will not stop you from buying or using the site.

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing email and of targeted advertising. Depending on where you live (for example, California or the EU/UK), you may have additional rights under the CCPA/CPRA or GDPR.

To exercise any right, email hello@solenebar.com and we will respond within the time the law requires. We will not discriminate against you for exercising your rights.

We keep personal information only as long as needed for the purposes above or as required by law, then delete or anonymize it. We use reasonable technical and organizational measures to protect it, though no method of transmission or storage is completely secure.

The site is intended for adults and is not directed to children under 16. We do not knowingly collect information from children.

We may update this policy from time to time. The date below reflects the most recent update; material changes will be posted on this page.